How can we help?

Most answers are below. If not, send us a message and a person will reply, usually within one business day.

Contact support

Something not working, or a question about a feature or your bill.

Send a message

Billing and your plan

Upgrade, switch plans, update your card, download invoices or cancel.

Plans & billing

Your requests

See replies to your earlier messages and continue the conversation.

Open my requests

Common questions

I forgot my password

Go to Reset your password and we'll email you a link to set a new one. The link works once and expires after an hour.

I didn't get the confirmation email

Check your spam or promotions folder for an email from Simbo. Still nothing? Try signing in and we'll offer to send the link again.

The shortcut doesn't do anything on my Mac

Open System Settings, then Privacy & Security, then Accessibility, and turn on Simbo Speak. If it's already on, turn it off and on again, then restart Simbo Speak from the menu bar.

Windows says it protected my PC

That message appears for newer apps. Choose More info, then Run anyway. Only download Simbo from simbotech.com.

I hit my monthly limit

Spelling, grammar and the reply checklist keep working. AI rewrites come back on the 1st of the month, or right away if you upgrade or connect your own AI key.

How do I get the Student plan?

Use your school email (like name@university.edu) for your Simbo account and confirm it. The Student plan turns on automatically. Already signed up with another email? Change it in Profile.

How do I cancel?

Go to Plans & billing and choose Manage billing. You keep your plan until the end of the period you've paid for.

How do I delete my account or get my data?

Both are in Privacy & data in your account. Deleting is permanent and cancels any subscription.

Send us a message